FREQUENTLY ASKED QUESTIONS

Of course you can! We invite you to setup a time with us to tour the space and we can answer any questions you might have. We can facilitate 1 tour per event query so please ensure you have the guests you need with you when setting up your tour. Don't worry though, there are plenty of pictures of the event space to share as well.

The minimum rental block is 4 hours, with each additional hour billed in full. Due to the scheduling of events and clean-up, if you remain at the event space past your rental time, you will be billed for each hour. This will be paid as a deduction of your security deposit. For pricing on our rentals, please visit the SERVICES page.

The event space is flexible on days/times of your event. However evening rentals will incur an additional fee due to the studio requiring personnel onsite.

Please reach out to us with your requested date & time for confirmation of availability. Your event day & time is not held or guaranteed prior to the payment of your deposit.

We love a good time! However you are not allowed to bring your own alcohol. Enchante is a licensed studio and you can purchase both non-alcoholic and alcoholic beverages during your experience. If any outside alcohol is brought into the studio your group will be asked to leave without a refund on your reservation. In general, bottles of wine/sparkling wine range between $30-35.

Yes! Food can be purchased a la carte from Cake and Crumb (our in house bakery), or from an outside caterer. Please note we do not provide plates, glasses, cutlery or linens.

Enchante is located above Mon Bijou Bride and can only be accessed by stairs. Unfortunately at this time the upstairs is not wheelchair accessible.

We want each party to be comfortable and therefore limit guests to 25. Children under 2 do not count towards occupancy.

We love an intimate affair! However, there are no discounts for smaller parties.

Enchante is equipped with a kitchen, a large area to get ready in, and a bathroom. The bathroom is not equipped with a shower.

We know your wedding look doesn't just happen! While we don't have hairdryers or straighteners, your HMU team or wedding planner is more than welcome to coordinate an earlier drop off of items so it can be prepared in your space ahead of your arrival. We will have ample outlets for plug-ins.

You may bring a Bluetooth speaker. Out of respect for our neighbours we enforce a "no loud music" policy.

Absolutely! Your vendor team does not count towards your guest count, so whatever vendors you would like present is okay with us!

The setup/cleaning fee for your party is included in the hourly rental fee. No additional fee is required for standard cleanup. For all rentals, a $500 deposit is required to be paid prior to your event which will be refunded back to you once the event space is vacated and a walk-through is completed. If there is any damage or cleaning that requires additional care (ie. red wine stains on the furniture), it will be deducted from your deposit.

We require a mandatory $500 damage deposit that can be paid by e-transfer prior to your event and will be e-transferred back once cleanup is complete by the staff. There are no exceptions to this rule.

Any time needed for set-up/ breakdown is included in the hourly rate. If you would like to drop off items ahead of time that can be arranged if booking schedule allows, however any time required for setup will be billed at the hourly rate.

No confetti is allowed in the suite.

The suite is beautifully decorated in a modern and clean aesthetic. If you choose to bring your own decorations you are more than welcome to do so! Anything brought to the space will need to be taken with you when you leave.

Prior to booking, we will discuss at length your event along with your expectations and any custom requests. All booking fees are to be paid at time of booking, along with a 50% deposit for your catering. All catering is to be decided at least 2 weeks prior to event, at which the remaining catering balance will be paid. We will not be able to accept any changes within 2 weeks of your event due to ordering schedules.

We put 100% into making your event a dream come true, and value our team's contribution to ensuring your event is perfect. If your event is cancelled prior to 60 days of your booking, you are eligible for a 50% refund of the total invoice. If your event is cancelled within 60 days of your event, no refund will be processed.

If your plans change, please reach out and we will do our best to accommodate. We cannot guarantee your event can change dates based on schedule of both the event space and catering availability.

While we love our furry friends, pets are no allowed unless they are a service animal.

The suite is located on the second floor of Mon Bijou Bride, above Cake & Crumb. Your guests will enter through the bakery and will be shown upstairs. Since your event is staffed, your guests can come and go as they please during your event time.