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  • Can I Tour The Event Space?
    Of course you can! We invite you to setup a time with us to tour the space and we can answer any questions you might have. We can facilitate 1 tour per event query so please ensure you have the guests you need with you when setting up your tour. Don't worry though, there are plenty of pictures of the event space to share as well.
  • What Days/Hours Can I Book My Party?
    There is no minimum/ maximum hours you can book, however since the party is staffed with a Suite Concierge for your event, we can accommodate your event during our open hours which are Monday to Sunday from 11-7pm. Any event outside of these hours can also be accommodated for an additional rate of $25 per hour outside of open hours so we can properly compensate our staff.
  • Can I Bring My Own Alcohol?
    We love a good time! However you are not allowed to bring your own alcohol. Enchante is a licensed studio and you can purchase both non-alcoholic and alcoholic beverages during your experience. If any outside alcohol is brought into the studio your group will be asked to leave without a refund on your reservation.
  • Can I Bring My Own Food?
    Mmmm... The best part of the party is the food! All catering for Enchante is provided by Cake & Crumb. If you have special requests and/or dietary restrictions, you will be able to coordinate directly with the kitchen to create a custom menu. No outside food is permitted in the studio without permission from Enchante.
  • Are You Wheelchair Accessible?
    Enchante is located above Mon Bijou Bride and can only be accessed by stairs. Unfortunately at this time the upstairs is not wheelchair accessible.
  • Can I Bring More Than 25 People?
    We want each party to be comfortable and therefore limit guests to 25. Children under 2 do not count towards occupancy.
  • What If I Only Have 10 Guests?
    We love an intimate affair! Our occupancy and catering options are set at 25 guests, so if you only have 10, that means extra take home food for your guests. There are no discounts for smaller parties.
  • Am I Able To Shower On Premises?
    Enchante is equipped with a kitchen, a large area to get ready in, and a bathroom. The bathroom is not equipped with a shower.
  • Do You Have Any Equipment That My HMU Might Need?
    We know your wedding look doesn't just happen! While we don't have hairdryers or straighteners, your HMU team or wedding planner is more than welcome to coordinate an earlier drop off of items so it can be prepared in your space ahead of your arrival. We will have ample outlets for plug-ins.
  • Do You Have A Speaker/TV?
    We've got you! We have both a speaker and a TV so you can jam while getting ready! Since the studio is above another business though, please be mindful of the noise level.
  • Can My Photographer/Videography Be There?
    Absolutely! Your vendor team does not count towards your guest count, so whatever vendors you would like present is okay with us!
  • Do You Offer Transportation To My Venue?
    We want you to have everything taken care of, so we have partnered with a limo service that can be arranged to take you from the studio to your venue! For more information, please contact us.
  • Is There a Cleaning Fee?
    The setup/cleaning fee for your party is included in the hourly rental fee. No additional fee is required for cleanup.
  • Do You Require A Damage Deposit?
    We require a mandatory $250 damage deposit that can be paid by e-transfer prior to your event and will be e-transferred back once cleanup is complete by the staff. There are no exceptions to this rule.
  • Can I Come Early To Set Up?
    Any time needed for set-up/ breakdown is included in the hourly rate. If you would like to drop off items ahead of time that can be arranged if booking schedule allows, however any time required for setup will be billed at the hourly rate. No confetti is allowed in the suite.
  • Do I Need To Bring Anything?
    The suite is beautifully decorated in a modern and clean aesthetic. If you choose to bring your own decorations you are more than welcome to do so! Anything brought to the space will need to be taken with you when you leave. The space is already equipped with plates, glasses and silverware.
  • How Do I Pay For My Event?
    Prior to booking, we will discuss at length your event along with your expectations and any custom requests. All booking fees are to be paid at time of booking, along with a 50% deposit for your catering. All catering is to be decided at least 2 weeks prior to event, at which the remaining catering balance will be paid. We will not be able to accept any changes within 2 weeks of your event due to ordering schedules.
  • Is My Event Refundable If I Need To Cancel?
    We put 100% into making your event a dream come true, and value our team's contribution to ensuring your event is perfect. If your event is canceled prior to 60 days of your booking, you are eligible for a 50% refund of both the rental rate & catering. If you event is canceled within 60 days of your event, no refund will be processed. While we understand plans change, once your event date and catering option is booked, there will be no 100% refunds. No exceptions.
  • What If I Need To Change My Event Date?
    If your plans change, please reach out and we will do our best to accommodate. We cannot guarantee your event can change dates based on schedule of both the event space and catering availability.
  • Are Pets Allowed?
    While we love our furry friends, pets are no allowed unless they are a service animal.
  • How Does My Group Access The Space?
    The suite is located on the second floor of Mon Bijou Bride, above Cake & Crumb. Your guests will enter through the bakery and will be shown upstairs. Since your event is staffed, your guests can come and go as they please during your event time.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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